Account Manager

Account Service · Calgary, Alberta
Department Account Service
Employment Type Full time
Minimum Experience Experienced

We’re ZGM.  We are the largest, full-service agency in Alberta with over 100 employees based in Calgary and Edmonton.  We’ve won both national and international awards. So, what does all this mean for you?  It means we have depth.  It means we have a great deal of talent and experience, and it means we are a great employer. ZGMers are curious; they aren’t afraid to speak their mind, and they come to work every day ready for the next challenge. We like to think we make a difference by delivering experiences and results for brands that value imagination and innovation - and we have a lot of fun doing it.  Still not sure - check out our employee handbook here 


For this opportunity, ZGM is looking for a resourceful and collaborative 'firecracker' of an Account Manager for either our Edmonton or Calgary office. 


Is it you?

You’ll interpret and translate conversations with your client partners into insightful briefs, apply critical thinking, and provide your clients with thoughtful direction and advice.

You’ll get those briefs rolling into our creative process, and you’ll own them from briefing the team through to delivering and reporting on the final results.

You’ll hunt for new ideas, technologies, and contacts on the regular, and expand your horizons and your network daily, just by doing what you do and being who you are.  

You’ll project manage and problem-solve like a ninja – so deadly effective and stealthy that it’ll look like a breeze.

Not only do you manage projects, but you also know high-quality and on-strategy work when you see it. It’s in your bones. You’ll never settle for “good enough.”

Clients will love you – no seriously, LOVE you. Through the awesome wins and through all of the tricky conversations. This is super important.

You will guide and set the tone for our internal project teams that result in the best possible work. The team will break through walls for their ideas, for our clients, and for you.



Fulfill daily client requests, ensuring that all projects assigned are executed to plan

Keep client and account teams updated on the status of account activities

Act as internal liaison for account needs

Facilitate communication with project teams

Attain a thorough understanding of all of your clients’ business and competitive environments

Establish a positive and partnering relationship with all of your clients

Initiate and manage every step of our strategic, creative, and production processes

Create work back schedules and critical paths

Oversee the accuracy and quality of all of your project teams’ work

Consistently produce communication materials (contact and status reports)

Develop and deliver effective creative briefs to internal teams

Daily maintenance of the billing and budget management process for each project

Ensure that all client estimates are signed off before work begins

Assist with, and initiate, new business opportunities

Assist with building a positive agency culture



Minimum of 3 years' experience in a client service role in an agency with a focus on mass advertising or digital marketing or a Marketing/Communications Manager role in a large, complex organization

Experience working with Asana or another project management tool considered an asset

Solid understanding of the creative and production process

Experience in developing digital experiences and websites

Strong client service orientation, organization and attention to detail

Ability to write and communicate effectively

Project management skills, demonstrated ability to multi-task and set priorities

Continually drive for results and highest quality standards

Highly developed interpersonal and communication skills

Superior organizational and time management skills with a strong attention to detail

Ability to design and deliver presentations

Proficient in MS office

Passion for the industry

Post-secondary education (marketing/advertising related an asset)

Understanding of digital marketing processes and technology

Google analytics certification considered an asset

HubSpot certification considered an asset


We work in a fun, energetic environment that nurtures ideas and originality. ZGM offers a competitive salary, health, & benefits package, an inspiring work environment, and unlimited growth opportunity for motivated people who can get the job done.


If you have the experience and skills identified, you might just be perfect for us!  Assuming of course you're also a team-player who is passionate about enhancing human experiences, staying curious, being generous, taking risks, and swinging for the fences. Sound interesting? Send us your resume and cover letter and tell us why you’d be a great fit for ZGM.



We at ZGM are committed to ensuring that all people, across age, race, ethnicity, gender, sexual orientation, faith, and physical abilities, feel welcome and are represented in our decision making. We promise our staff, clients, and communities that we will never stop learning, sharing, and working toward becoming a more equitable organization.

Thank You

Your application was submitted successfully.

  • Location
    Calgary, Alberta
  • Department
    Account Service
  • Employment Type
    Full time
  • Minimum Experience